Privacy Policy

Last Updated: September 14, 2026

The Deck Guys (“The Deck Guys,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use www.thedeckguys.ca (the “Website”), contact us, request a quote, or otherwise interact with us.

By using our Website or providing us with personal information, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name;
  • Email address;
  • Telephone number;
  • Home or project address;
  • Information about your deck, outdoor structure, renovation, or other project;
  • Information you provide when requesting a quote or consultation;
  • Communications and correspondence you have with us;
  • Information contained in inquiries, forms, emails, or other messages you submit;
  • Website usage information, such as IP address, browser type, device information, pages visited, and approximate location; and
  • Other information you voluntarily provide to us.

We generally collect only the information reasonably necessary for the purposes described in this Privacy Policy.

2. How We Collect Information

We may collect personal information directly from you when you:

  • Submit a quote or contact form through our Website;
  • Contact us by telephone, email, or other communication methods;
  • Request information about our products or services;
  • Schedule a consultation or estimate;
  • Enter into an agreement with us; or
  • Otherwise communicate or interact with us.

We may also automatically collect certain technical and usage information when you visit our Website through cookies, analytics tools, server logs, and similar technologies.

3. How We Use Personal Information

We may use your personal information for purposes including:

  • Responding to inquiries and requests;
  • Providing quotes, estimates, consultations, and other requested services;
  • Communicating with you about your project;
  • Providing and improving our products and services;
  • Scheduling appointments, site visits, and project-related activities;
  • Managing our customer and business relationships;
  • Processing transactions and administering contracts;
  • Maintaining and improving the Website;
  • Understanding Website usage and improving our marketing and advertising;
  • Protecting the security and integrity of our Website and business;
  • Preventing fraud, misuse, or unauthorized activity;
  • Complying with applicable laws and legal obligations; and
  • Other purposes that are communicated to you at the time information is collected or otherwise permitted by law.

Where required by applicable law, we will obtain your consent before using your personal information for a new purpose.

4. Consent

Where required by law, we will obtain your consent before collecting, using, or disclosing your personal information.

Depending on the circumstances, consent may be express or implied where permitted by applicable law.

You may withdraw your consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services to you.

To withdraw consent or ask questions about your consent, please contact us using the information provided below.

5. Cookies and Website Technologies

Our Website may use cookies and similar technologies to help the Website function properly, understand how visitors use the Website, and improve our services and marketing.

Cookies may collect information such as your browser type, device type, pages visited, approximate location, and how you interact with the Website.

We may use third-party services such as website analytics, advertising, hosting, form-processing, or other technology providers. These providers may collect information in accordance with their own privacy policies.

You can generally adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the Website.

6. Third-Party Service Providers

We may use third-party companies and service providers to help us operate our business and Website. These providers may assist with services such as:

  • Website hosting and maintenance;
  • Analytics;
  • Advertising and marketing;
  • Form submissions;
  • Email and communications;
  • Scheduling;
  • Payment processing;
  • Customer relationship management; and
  • Information technology and security.

We may provide these service providers with access to personal information where reasonably necessary for them to perform services on our behalf.

We expect our service providers to handle personal information appropriately and in accordance with applicable contractual and legal requirements.

7. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Service providers and contractors who assist us in operating our business;
  • Professional advisers, such as accountants, lawyers, insurers, or consultants;
  • Payment processors and financial institutions where applicable;
  • Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
  • A purchaser, successor, or other party involved in a business transaction such as a merger, acquisition, financing, or sale of assets; or
  • Other parties with your consent or as otherwise permitted by applicable law.

8. Communications and Marketing

If you provide us with your contact information, we may use it to communicate with you regarding your inquiry, quote, project, account, or other services you have requested.

Where permitted by law, we may also send promotional or marketing communications.

You may unsubscribe from promotional electronic communications at any time by following the unsubscribe instructions contained in the communication or by contacting us directly.

Please note that even if you opt out of promotional communications, we may still send you non-promotional communications relating to an existing inquiry, project, transaction, service, or other business relationship.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide our services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal, accounting, tax, insurance, and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely dispose of or anonymize it.

10. Security

We take reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of personal information.

11. Information About Minors

Our Website and services are not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

12. Third-Party Websites

Our Website may contain links to third-party websites, including websites or services operated by other companies.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

13. Personal Information Stored or Processed Outside Canada

Some of our service providers may store or process personal information outside Canada.

As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to foreign governments, courts, law enforcement agencies, or regulatory authorities in accordance with the laws applicable in that jurisdiction.

Where appropriate, we take reasonable steps to ensure that service providers handling personal information provide an appropriate level of protection.

14. Accessing and Correcting Your Personal Information

Subject to applicable law, you may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.

To make a request, please contact us using the contact information below. We may need to verify your identity before processing your request.

We will respond to requests within the time required by applicable privacy legislation.

15. Privacy Concerns or Complaints

If you have a question, concern, or complaint about how we handle your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

You may also have the right to make a complaint to the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority, depending on the circumstances.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. The updated Privacy Policy will be posted on this page.

Your continued use of the Website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

17. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to withdraw consent, please contact us:

The Deck Guys
Website: www.thedeckguys.ca
Email: info@thedeckguys.ca
Phone: 1-866-220-2462

Please include enough information for us to identify you and understand the nature of your request.

This Privacy Policy was last updated on September 14, 2026.